Shipping & Returns
Straight answers, no fine print games. If something is not covered here, email us and ask.
Last updated August 6, 2026
Rates. Flat $5.95 anywhere in the United States. Free on orders over $50.
Processing. Orders are prepared and shipped within 3–5 business days of purchase. We are a small shop, not a warehouse — if something is going to take longer than that, we email you rather than leave you guessing.
Transit. Once it ships, expect 2–5 business days inside the continental United States. You get a tracking number by email the moment the label is created.
Where we ship. United States only for now, including Alaska, Hawaii, and APO and FPO addresses. International shipping is coming.
Wrong address. We ship to the address you enter at checkout. If a package is returned to us because the address was incomplete or incorrect, we will reship it once you cover the return postage. Double-check your address before you submit.
Thirty days. Unworn, unwashed. Size exchanges only — we do not offer refunds.
Sizing is the one thing that goes wrong with a shirt bought online, so we make it easy to fix. What we do not do is buy back a shirt you decided you did not want.
To qualify, the shirt must be unworn, unwashed, free of odors and pet hair, and in resellable condition. We check.
Wrong size shipped, wrong item, a printing defect, or damage in transit — that one is on us, not you. Email us within 14 days of delivery with a photo and we replace it free, including the shipping both ways. No return of the original required in most cases.
Once a carrier scans a package as delivered, it is out of our hands. If tracking says delivered and it is not there, file a claim with the carrier first, then email us and we will help however we can. We are not able to replace confirmed-delivered packages for free, but we will never leave you talking to a wall about it.
Church groups, youth ministries, recovery groups, and retreats are priced per order and are not covered by the standard exchange policy — we work out sizing and terms with you before we print. Email [email protected] with your quantity and size breakdown.
Email [email protected]. A real person answers, usually within one business day.
Eleventh Hour Apparel · [email protected]
LBW Productions, 1317 Edgewater Dr #1712, Orlando, FL 32804
© 2026 Eleventh Hour Apparel. All rights reserved.